A new report from the Nigeria Communications Commission (NCC) reveals that 14.3 million active network users have been lost within 10 months in the GSM subscribers category as active mobile subscription from 9mobile, MTN, Glo and Airtel crashed from 154.7 million in January to 140.4 million in October, 2017.
HOW IT HAPPENED
MTN and 9mobile lost 11,528,125 and 3,400,894 subscribers respectively as Airtel and Globacom gained 422,925 and 190,031, accordingly between January to October.
As a result of the deduction of subscribers from 9mobile and MTN base from January to October 2017, MTN and 9mobile lost about 27.32 billion potential voice revenue within the 10 months period under review.
The porting activities experienced by telecommunications service providers in October fell to 19,419 from 33,504 recorded in the month of September.
In terms of outgoing porting, 9mobile lost 3,088 subscribers to other network providers; MTN lost 2,777 subscribers; Globacom lost 2,409 subscribers; while 1,432 subscribers left Airtel, making a total of 9,706 porting activities.
Ref: source.
HOW IT HAPPENED
MTN and 9mobile lost 11,528,125 and 3,400,894 subscribers respectively as Airtel and Globacom gained 422,925 and 190,031, accordingly between January to October.
As a result of the deduction of subscribers from 9mobile and MTN base from January to October 2017, MTN and 9mobile lost about 27.32 billion potential voice revenue within the 10 months period under review.
The porting activities experienced by telecommunications service providers in October fell to 19,419 from 33,504 recorded in the month of September.
In terms of outgoing porting, 9mobile lost 3,088 subscribers to other network providers; MTN lost 2,777 subscribers; Globacom lost 2,409 subscribers; while 1,432 subscribers left Airtel, making a total of 9,706 porting activities.
Ref: source.
Lol! That one serve them better
ReplyDeleteMtn rate too high
ReplyDeleteGlo bad network
ReplyDeleteEtisalat no management
ReplyDeleteAirtel not stable
ReplyDeletePls wizy add me on ur WhatsApp group 09036678483
ReplyDeleteHmm this is really sad tho,
ReplyDeletethis is what one get from offering poor delivery of service to its customers.
I wish they will look back and review their poor performance,
ReplyDeleteand after that putting heads together in other to offer quality service delivery to their customers because that is the only way they can redeem the lost glory.
Now please permit me to add this,
ReplyDeletethe fact that most of the Telcos their service is not encouraging e.g data, call tariff, and airtime deduction aspect. Their are still more to their unpleasant delivery of service.
Take for example the yello network, although their customer care agent do pick calls on time, but they will never refund your money even ever a deduction is been carried out on your line.
I am using myself as a case study.
Deduction was carried out on my line for a service i never activated nor get an alert on in my line.
So i called them after their so called investigation, they told me that it was a system error bla bla that their network automatically did it, hearing that i was so happy that probably they will refund my money, but lo and behold i was told that i have enjoyed the service, that there is nothing they can do able it, oga wizy i was so mad that day eh..
The list is endless if i should go about listing out the flops of some of this network, airtel customer care are so rude, they even go to the extent of disconnecting your conversation with them for saying the truth, 9mobile customer care agent are smooth talking, in the event of you trying to reach them the call disconnect, they will call you back to know the reason why you called.
Glo customer care agent is also friendly, and they do help refunding your airtime, but before dem go pick your call, beans go don cook for fire. The best time to call them is from 2am down to 5am.
I have used all the network so i know most of the things their so called customers agent doesn't know.
Thank for your time guys